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Returns


A*Ray will happily exchange, credit or refund all full price items within 30 days from purchase date. This policy is conditional so please take the time to note the below:

Returned garments must be accompanied by the original receipt or gift receipt and in original sale condition (the garment must not have been worn, washed or altered). Swing tags must also be attached to be eligible for return.

Please be aware that any items purchased as part of a Sale, Flash Sale & Warehouse Sale promotion (including holiday gift boxes) are final sale and are not eligible for return or refund.

What if my item is faulty?

In this rare instance:

We will gladly replace or refund faulty items, subject to availability.

Faulty items can only be returned to A*Ray Active online store if they were purchased from the online store. Garments purchased through any other retailer must be returned to them.

Should you have a problem with your garment, please contact Hello@arayactive.com

What if I receive an item that I did not order?

If you received an item that you did not order, please contact us at Hello@arayactive.com  so we can resolve this for you.

How do I return an Item?

Please note: Customers are responsible for all shipping costs on returned goods - except in the case of faulty goods or incorrect supply.

To ensure we can process your return, please follow the below steps:

Step 1 – Check for the following:

  • You ordered from A*ray Active online store.

  • All swing tags are still attached.

  • Item/s have not been worn or washed, and are in original, clean condition

Step 2 – Fill in our returns form

  • Contact us on Hello@arayactive.com to log your return

Step 3 - Post your items back to our warehouse

  • We will provide the address by email
 We recommend using registered post so that your parcel is not lost in transit.

Customers are responsible for all shipping costs on returned goods - except in the case of faulty goods.

Refunds will be processed to the original payment method within 2 business days of A*Ray Active receiving the returned item/s. A notification will be sent to the nominated email address at the time of this transaction.

For any other questions, please contact

Hello@arayactive.com